Cloud 9 Paragliding Repairs
Please print and fill out our repair form. Include it with your shipment!
CURRENT LEAD TIME: 3-4 Weeks from Arrival Date
No Lead time is guaranteed, but we do our best to maintain an accurate expectation.
We all get ourselves into trouble sometimes, so it’s nice to know every time you have a tear in your wing you don’t need a completely new one. We offer repair or replacement for any part of your rig, any brand. We have hourly rates for harness and glider work. If you don’t need a repair but want to know the condition and life left on your wing, an annual inspection is the way to go. This will help keep you safe next time you’re in the air. You can also have us inspect and repack your reserve parachute if you want that extra set of expert eyes to check it out and pack it for the fastest openings.
We also offer user-replaceable repair, such as replacement line in a variety of colors. If you’re in the field and can’t take advantage of our repair services, you can make temporary repairs with our rip-stop tape that can be cut to your needs. While we don’t recommend it for long-term repair, you can use it on field repairs.
Repair Prices (for all repairs arriving after june 15th, 2022)
Annual Inspection $200
If you are wondering how much life your glider has left and are in need of an inspection to see overall safety of your glider, an annual is the way to go. We have the space and the tools to put your wing to the test. Annuals include inspection of your glider’s overall condition: attachment points, seams, internal and external condition, porosity test, wing clean out, line condition, line break test, riser trim tolerance, stitching, etc. 2 additional line replacements are included in the price of the inspection. Small pin holes and small tears will be patched with rip stop tape. Anything bigger, our techs will call you with options available. Note that annual inspections do not include line length measurements and line trimming.
Glider Repair $90/hour – 1 Hour Minimum
We can fix just about anything, including gliders ripped in half. It’s always hard to tell from pictures how much a repair will cost, so the best way to get a quote is to see the wing in person. However, plan for about 1-1.5 hours to fix a panel, plus the cost of the material($30 a meter, most panels take a small percentage of that).
Harness Repair $90/hour – 1 Hour Minimum
Harnesses can get kind of tricky to repair, but if we can fit the sewing machine in there, we can fix it! If you have any questions, you can email a picture and description to firstname.lastname@example.org and we will do our best to see what it will take, but understand we can’t get an accurate quote unless we see it in person.
- Round $50
- Square $75
- Rogallo $100
PLEASE NOTE: According to our insurance, we are unable to repack any reserve over 10 years old.
Line Replacements $25
If you don’t know the specs, send us the damaged line(or if the line is broken, the same line off the opposite side) and mail it to us with the repair form above. We can duplicate the line and mail it back to you.
Trim Checks $150
Cloud 9 is currently in the process of integrating trim checks. Currently, we can do a trim check on any Ozone glider. Check back soon for more information!
How it Works
Download and print the repair form above, fill it out completely and include it with your shipment. You can use any carrier to send it to the address on the form. So long as the repair form is in the box, there’s no need to call in advance, just send it our way! Once your gear arrives, we will send an email to the address listed on the form with arrival confirmation and an updated wait time. Once our repair techs get to your gear, they will look over the whole thing for damage and put together an estimate. If you have marked ‘Call with Quote’, they will do so and get your approval before completing any work(note the repair cost does not include return shipping charges). If you decide it’s too expensive, we will ship it back to you with no repair charge(you will only need to pay for return shipping). If you approve it, we will finish it usually the same day or the next day. If you marked to ‘just fix it’, we will get to work right away without notifying you of the exact cost.
Once the work is completed, we will put together a return shipping invoice and give you a call or send you an email with your final total. You can pay over the phone via credit card, Venmo @Cloud9Paragliding, or PayPal direct to email@example.com. Once payment is received we will ship your gear right out. You can also pick up your gear at our store during business hours.
Pack your wing as small as possible(without damaging the leading edge reinforcements!) and put it in a bag for extra protection. Packing peanuts, bubble wrap, etc. are usually a waste of valuable space in the box. Shipping is expensive, so we recommend shipping in as small a box as your wing can comfortably fit. We don’t put insurance on return shipping unless specifically requested on the repair form.
Our typical wait time is about 2 weeks from arrival date, but times can vary from less than a week to over two months. Feel free to call, text, or email us for an updated wait time, but note that it is just an estimate and may not be accurate. Repairs are completed on a first come, first serve basis. We must have your gear here at the shop to be on our wait list. We appreciate your patience and support!
We get almost a dozen update inquiries a day, so we wanted to make things a little more convenient for our customers. If you have gear in our queue, you may now check the status using this spreadsheet. You will need your unique customer number(for customer privacy) which we will email to you when your gear arrives. Feel free to check what number you are in our queue at any time!
We do offer rush service to those who need it. Cost is double the above rates, and we will have it finished within 1 week of arrival. Please contact us directly for Rush.